We take pride in providing an easy and enjoyable shopping experience online for our customers with Blanc Boutique. To assist you with any questions you may have in regards to your order and shipping please read the information provided below.
We post all Australian orders using Australia Post Express Service with Signature on Delivery. This service will generally provide delivery to Australian major capital cities and areas overnight but please allow 1-5 business days for delivery dependent on location.
The team at Blanc Boutique will strive to process your order within 24 hours during our business hours. Please note: We do not ship orders on weekends or public holidays. Our operational hours Tuesday – Friday 10am-5:30pm and Monday and Saturday 10am-4pm. Any orders placed after 3pm on Friday will be processed and shipped the next business day*. The delivery time stated above is estimated for within business hours. Once your order has been fulfilled, processed and dispatched we will send you an email to the account provided with your tracking number.
*Please note during busy periods your processing and delivery time may increase slightly due to an increase in orders.
If for some reason we are unable to fulfill your order eg: we do not have a product in-stock we will refund you as quickly as possible and fulfil the rest of your order.
To ensure we are able to process your order and have your items sent out to you as quickly as possible we ask that you read the check-out information and provide us with all information required such as: Physical address, home or workplace where there will be someone present to sign for your item between delivery hours of 9am-5pm weekdays.
Please note that if your parcel is returned to Blanc Boutique due to the address being undeliverable, it is your responsibility to have this redelivered and a redelivery fee will apply.
Australian and International Shipping.
For Australian orders over $150 Blanc Boutique offers free shipping. If your order value is under $150 your order will incur a flat $10 delivery fee for Australia Post Express Postage with Signature on Delivery.
Yes! We ship Internationally. For all International orders a flat rate of $40 shipping will occur. Please note that with International delivery we offer a standard post service that will have a 7-14 day delivery period (this is for NZ and U.S orders) other countries may take longer. If you require your order urgently please email our team at firstname.lastname@example.org and we are able to determine the cost of express shipping for your items.
For our International Customers please take into consideration: International orders may be subject to local charges such as taxes and duties. As the recipient of the goods, you the customer are liable for all import duties, customs, taxes and associated fees levied by competent authorities of the shipping destination, and payment of these charges may be required for customers order to be released from customs. If you refuse to pay these charges your parcel may be classified as abandoned. You agree that Blanc Boutique will not be held responsible for any loss of funds or goods as a result of your parcel being returned to Australia or deemed to have been abandoned.
Blanc Boutique has no control over any charges that may be imposed by authorities in your country on your order, and cannot predict what those charges may be. Blanc Boutique will not be held responsible for any additional charges on customers’ orders, nor can Blanc Boutique accept a return of the order in this case.
Customs policies vary from country to country – please contact your local customs office for further information on your country’s laws. Blanc Boutique cannot mark international orders as a gift in order to bypass or reduce any customs fees as this is an illegal practice.