Exchanges & Returns
Online Boutique Exchanges and Returns Policy
Please note the following information only applies to items purchased from our online store. If you have made a purchase instore, please contact our boutique for information on returns and exchanges.
Each order will be provided with an exchange and return form which will need to be completed and sent back with your item. If you wish to return an item please email us at firstname.lastname@example.org within 48 hours of receiving your order so we are able to issue you an RA number to attach to your return form.
We are happy to provide all online purchases with the option of an Exchange or Store Credit if the items are returned to our boutique within 10 days of your purchase. Unfortunately, we are unable to offer returns on sale items that are purchased online unless deemed faulty by the manufacturer.
Please note: Blanc Boutique does not offer refunds for Change of Mind purchases. This includes but is not limited to: Incorrect Selection, Wrong Size Selection or No longer requiring an item for event. Blanc Boutique take all product imagery and descriptions directly from our wholesale partner websites and cannot accept responsibility for product imagery and garment information displayed.
Due to hygiene reasons we are unable to accept returns on Jewelery, Cosmetics (inclusive of soaps, creams, bodywash, ect) or Headwear unless deemed faulty by the manufacturer.
Any items returned to Blanc Boutique should be returned to us in a saleable condition (eg: clean, unworn, all tags attached and in original condition). Please note: any item returned soiled, worn, damaged or altered will not be accepted for return and will be returned back to the customer at their own expense.
In the unlikely event that Blanc Boutique have shipped an incorrect item or size to you, we will endeavor to ship the correct item out to you as quickly as possible. We will also reimburse you for any postage cost provided you retain the receipt for your return postage.
Store credits are valid for 3 months from the date of issue – if you would like to use your store credit online please email email@example.com and one of our staff will happily assist you with your order.
Frequently Asked Questions:
Can I cancel or change my order?
Unfortunately, once your order has been placed through our online store we are unable to make changes to this order. Please see our returns policy for how to return an unwanted item.
I purchased an item using Afterpay - can I still return my item?
Due to the way Afterpay integrates into our online system we are only able to accept returns if the item is of the same or greater value. We are unable to issue credits with Afterpay. If you wish you exchange the item for something of greater value you will need to pay the difference you may do this using Afterpay (creating a second payment) or Creditcard. Please note this only applies to full price items.
*Please note for faulty items, our usual return policy applies to any faulty item.
I believe I have received a faulty item – how do I return this?
Blanc Boutique takes pride in ensuring that we inspect all items before they are dispatched to our customers. Unfortunately, there may be an instance where a small fault has gone undetected. If you receive a faulty item you email our team at firstname.lastname@example.org within 24 hours of receiving your order with photos of the fault so we are able to create an RA and have this sent back to store.
If I want to exchange an item – will I need to pay for postage again?
Blanc Boutique will happily assist you with your first exchange free of charge (if your original order was over $150, or if your new exchange has exceeded $150). If your original order was under $150 but you have spent over $150 on your exchange then we will happily cover postage. Unfortunately, as a small business we are unable to offer free postage on all orders and returns.
Do you cover return postage?
Blanc Boutique does not cover return postage expenses* we suggest sending any returns back VIA Australia Post Express with tracking as Blanc Boutique cannot be held liable for any parcels that are lost on their way to us.
(*exceptions apply if we have sent you an incorrect item)
In accordance to ACCC law you are entitled to a refund when:
- Goods are faulty
- Wrongly described
- Different from the sample shown to you
- The item doesn’t do what it is supposed to do.
We request that all faulty items are reported to our team via email at email@example.com. If the fault cannot be repaired easily or replaced by the manufacturer you are entitled to a refund for this item. In accordance to the Australian Competition and Consumer Commission (ACCC) if the item we have sent you has a minor fault Blanc Boutique has the right to repair the fault, if the fault cannot be repaired then we will send you a replacement product which matches your original purchase. However, if we are unable to repair or replace your fault item then we will reimburse you in full for your purchase via your original method of payment. Unfortunately, if the item is not deemed faulty by the manufacturer you will not be entitled to a refund of any kind.
Please note: refunds and faults are determined by the label of your item, wholesale managers and manufacturers of the items and not the staff at Blanc Boutique. Given this, sometimes it may take time to assess and process a faulty return and we appreciate your patience. If your item has not been deemed faulty by the label then you will not be credited for your return postage. If we are required to send the item back to you, you will be required to cover the cost of postage.
Processing the return
Once we have received your item back and the fault has been assessed and determined from our third-party assessment teams (see information above) we will refund you via your original form of payment within five business days*. You will be notified of your refund via the email address you have provided to us with your original purchase.
*Depending on your banking institution. Some banks require additional days to process the information and accept the funds back into your account.