Exchanges & Returns
Exchange / Return / Refund Policy
- We do not offer refunds for Change of Mind/Wrong size selection
- You can choose between an exchange or a store credit within the designated period for Returns or Exchange. (In store is 7 days from date of purchase, Online is 14 Days from date of purchase and item must be returned within this time frame).
- Retain your receipt for proof of purchase. If you change your mind we will happily credit or exchange providing the following has been met:
- The product is returned within 14 days (ONLINE ONLY) of purchase with the original receipt.
- Garments must be in the original condition as purchased with all labels/tickets attached and garments have never been worn.
- Please note - no exchanges, refunds or credits on SALE items unless they are faulty. If the item returned to us is NOT faulty, you will not be reimbursed for the the freight to return the product to us.
How to return a faulty item to us
You are entitled to a refund...Where goods are faulty, wrongly described, different from the sample shown to you or doesn't do what it is supposed to do.
All faulty items must be reported to us via email within three days of receiving, including a photo if the fault is visible. If the faulty item cannot be replaced or easily repaired by us, you are entitled to a refund.
Securely repackage your item. You are responsible for the product until it reaches us. Blanc Boutique does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer. We recommend adding tracking and/or insurance to your package for returns.
Send your package to:
Blanc Boutique Returns
76A Mair Street
Ballarat, Victoria, 3350
We will advise you once we have received your goods.
How Long Will Processing Take?
Once your item has been received by us your refund will be processed in the original form of payment within five working days. You will be notified via email to the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Blanc Boutique.
If your item is faulty or does not correspond with the item presented on Blanc Boutique you may return it or exchange it. Please contact us as soon as you discover the fault. Once we receive the item we will repair, replace or refund the item, at our discretion, within 5 days of receipt. Please advise your preference in this regard. If the item is faulty we will refund to you the costs of returning the item and cover all shipping costs for the replacement or repaired item.
If you have any enquiries please contact firstname.lastname@example.org